Payment & Shipping
At Hangaronekits we love kit building as much as you do, so whether you are a local or international delivery, we will always strive to ensure that your order ships as quickly as possible.
PRICING, CURRENCY & PAYMENT
All of our products are priced in US Dollars. If you are located in Australia, UK or Europe, the web site will automatically adjust the prices to your local currency at the current exchange rate. You can choose to view the products in any of the available currencies using the currency drop-down at the top of the site.
We accept Visa, MasterCard and PayPal through the fully secure checkout. If you are viewing the product prices in your local currency, the checkout will be processed in the equivalent US Dollar amount at the current exchange rate.
SHIPPING & DELIVERY TIME
All of our kitsets can be shipped worldwide. We do production runs to order daily, and orders for any of our kitsets will generally leave our office within 1 to 3 working days of your order being placed.
International Orders are shipped with New Zealand Post using fully tracked International Courier, a prestige service to over 220 destinations worldwide. Your package will be fully tracked and require a signature on delivery. International Courier has a 5 day delivery target and can be tracked at www.nzpost.co.nz.
However, with the current COVID -19 pandemic, deliveries are far longer.
When your order has shipped you will receive the shipping information via email or an SMS notification to your mobile.
SHIPPING COSTS & IMPORT FEES
Shipping costs can be estimated before checkout, simply by adding products to your cart. After your enter your shipping address details during checkout, confirmed shipping costs will be calculated and shown in your shopping cart.
The shipping cost does not include any Customs charges, Import Duty or Taxes which may be applicable in your country. Contact your local Customs Service to see what if any Customs charges, Duty or Taxes may be payable.
All packages are shipped with full insurance cover. If your package is damaged on delivery, please photograph the unopened package and give the package back to the delivery agent to be returned to us.
As soon as you notify us of any damage, we will replace your kitset with a new one.
Our returns & Refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging, and be accompanied with a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery may not qualify for a refund.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
To return your product, you should mail your product to:
76 Parakiore Road
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance.
CREDIT CARD & PAYMENT SECURITY
We use Shopify to manage and process our credit card payments and information with full PCI DSS Compliance.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
Shopify meets all 6 categories of PCI standards.